Product Support

PRODUCT QUALITY:

All our Products are fresh cut and comes with five days’ freshness guarantee

Incase of any damage or defect in item please contact our customer support via online chat or by emailing at [email protected]

All our products are shipped within 24 to 48 hours.

PRESENTATION AND DELIVERY

How will my flowers be delivered?
In order to guarantee at least seven days of freshness, our flowers are shipped from the field, directly to your recipient’s door. Blooms are also wrapped and shipped in a specially designed box to ensure long-lasting freshness.

The box will also contain flower food, care tips and your personal message. If requested at checkout, a vase and other accessories will be delivered in the box as well.

Please Note: You may notice that blooms are delivered in bud form, causing them to look different than their photos. Give it time—flowers will blossom into the flourishing bouquet you expected, allowing your recipient to enjoy them all that much more.

What if I’m not satisfied?
We guarantee your money back if your flowers, plants or any other preserved items do not last at least seven days. Potted plants have an extended guarantee of 14 days.

If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace them or refund your money.

Existing Orders

Can I modify my order after I place it?
We do not allow orders to be changed or cancelled after 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Premium, Valentine’s Day or Mother’s Day, due to extremely high order volume during these times.

How will I know that my order was placed?
Once you place your order, you’ll receive an email confirmation containing your order number within a few hours. We’ll also let you know when your gift ships and when it’s delivered.

How can I track my order?
To check on the status of your order, or to track delivery, go to Your Account and then click Track Your Orders.

How do you determine your shipping fees?
Shipping fees are fixed at Premium flowers Delivery

Your floral care guides are so helpful. How can I obtain more?
Make the most of your gift by following the explicit care instructions that come with all of our plants and flowers. For extra copies, or for more information, email us at: [email protected]

Do you ship internationally?
Currently we are only offering nationwide delivery all over America.